Traditionally, the technical know-how of call centers rested on only few strong and outgoing companies, who operated within a limited scope. Nowadays, an artificial entity can outsource services provided in a call center—it is possible, because of cheap and affordable service providers that have a good history of success. Call centers are not core areas of an organization; therefore, relying on the skills and expertise of other businesses will not negatively affect your performance in the corporate world. Seeking services of experienced individuals will create more time for your organizations to focus on other critical and challenging areas, reducing the cost of hiring incompetent agents and training.
Five Star Call Centers
In terms of pricing, it offers a competitive package by charging less than 100 cents per minute. You can be able to work out a definite plan with Five Star according to desired hours of operation and call volumes. With just $26 per hour, you can get access to specific questions, email, live web chat and calling campaigns. There are various outbound services offered: product awareness and product research. For enhancing product reputation and market research, Five Star is able to reach out to all buyers and inform them what is ready, come up with polls and surveys to help propel your business. Live answering, message taking, order management and customer service are some of the inbound services provided in your call center Veraquest call centers
If your business is small, then Signius Communications is willing to handle low volume inbound calls. By what they offer to you, they can charge you 82 cents per minute, which is relatively cheap, if you consider the minimum number of calls received; three plans have been developed by Signius Communications—starter package (50 minutes per month, 24 hours of service), pro package (125 minutes for only $109), and the premier package (250 minutes at $213). In addition to providing live and message taking, they provide a variety of inbound services. If you have a small setup fee, agents of Signius can monitor your online store and inventory immediately. The frequently asked questions (FAQs) of your company can be maintained and answered accordingly. Occasionally, emails and hotlines are managed by Signius’ agents by monitoring complaints.
Specialty Answering Service (SAS)
In terms of experience, SAS is unbeatable and phenomenal. The agents are equipped to handle challenging situations in different realms of specialization: health, finance and legal. Unlike Signius Communications, which concentrates on one type of a call center, SAS provides both inbound and outbound services. SAS provides 8 different plans to suit your expectations and status of the organization—Plan 1, $31 per month; Plan 2, $117/m; Plan 3, $119/m; Plan 4, $490/m; Plan 5, $925/m; Plan 6, $2200/m; Plan 7, $4199/m; Plan 8, $7749/m. Independently, SAS can assimilate the functions of your sales department for inbound calls. Other than that, the agents can locate or track your suppliers or find new distribution channels.
Outsourcing services of a call center provider results in a resounding success businesswise; at the end, you are likely to receive better services at cheaper prices, exposure to perennial advantages such as proficient individuals and latest technological advancement.